Juan Carlos Echartea
jcechartea@gmail.com

Main· Bio· Work Experience· Computer Skills· Education


Objective

I would like to utilize my extensive customer service and computer technology skills experience in a capacity that will benefit my employer and further my career. I would like to pursue a career as a web designer.


Work Experience 04/2006 - Present World Savings/Wachovia San Antonio, TX
Business Analyst
  • Provide support for World Savings Call Center.
  • Provide support for Wachovia National Call Center.
  • Analyze trends in call volume and handle times to provide accurate forecasts for call center.
  • Completed Genesys training for Outbound Dialer.
  • Build and Manage lists for Outbound Dialer.

  • 03/2005 - 03/2006 World Savings San Antonio, TX
    Customer Contact Center Representative (Inbound)
  • Provide a high degree of customer service.
  • Handled all financial inquiries and requests with confidentiality.
  • Troubleshooter for customer online banking issues.
  • Cross-sell products and services offered by World.

  • 01/2002 - 11/2004 University Federal Credit Union Austin, TX
    Teller
  • Responsible for handling monetary transactions for members.
  • Handled all financial inquiries and requests with confidentiality.
  • Served as Intranet Content Steward for branch.
  • Cross-sell all services offered by UFCU.

  • 05/2004 - 11/2004 Fry's Electronics Austin, TX
    Software Sales Associate
  • Responsible for sales of game/computer software and hardware to customers.
  • Provided a high degree of customer service to successfully attain departmental and store goals.

  • 10/2001 - 01/2002 & 07/2002 - 05/2004 EB Games San Antonio/Austin, TX
    Sales Associate
  • Provided a high degree of customer service to successfully attain store production goals.
  • Responsible for sales of game software and hardware to customers.
  • Handled all monetary transactions for store sales.
  • Assisted with receiving and distributing of inventory.
  • Efficiently balanced and handled the paperwork of daily sales.

  • 01/2001 - 10/2001 San Antonio City Employees FCU San Antonio, TX
    Evening Computer Operator
  • Proficient with UNIX based system used by the credit union.
  • Responsible for programs required to open and close branches.
  • Troubleshooter for ATM, printers, and cash machine.
  • Assisted with on-line conversion of new branch.

  • 06/2000 - 11/2000 University of Texas at Austin Austin, TX
    Undergraduate Research Assistant
  • Assisted in the Department of Aerospace Engineering.
  • Assisted on NASA sponsored research project.
  • Assisted in development of apparatus needs for various experiments.

  • 09/1998 - 08/1999 & 12/1999 - 01/2000 Foot Locker/Athletic X-Press San Antonio, TX
    Sales Associate
  • Responsible for sales and production goals.
  • Handled monetary transactions for store sales.
  • Assisted with receiving and distributing of inventory.

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    Computer Skills
  • Proficient with PC and Macintosh computers
  • Proficient with Windows, MS Word, Excel, Outlook, and Power Point
  • Knowledge of BASIC, HTML, C and C++ programming
  • Experience with UNIX operating systems
  • Knowledge of Adobe Photoshop CS2 and Adobe Premiere Pro
  • Knowledge of Macromedia Studio MX 2004

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    Education 08/2007 - Present The University of Texas at San Antonio San Antonio, TX
    History Major
  • Currently pursuing degree in history
  • Current UTSA GPA: 4.000

  • 01/2005 - 05/2005 San Antonio College San Antonio, TX
    Computer Science Major
  • Took Basic HTML programming class

  • 01/2002 - 05/2002 University of Texas at Austin Austin, TX
    Undeclared Engineering Major
  • Worked on switch to Computer Science.
  • Took class on Statistics.

  • 01/2000 - 12/2000 San Antonio College San Antonio, TX
    Computer Science Major
  • Took class on C programming.
  • Took class on UNIX.

  • 08/1999 - 12/2000 University of Texas at Austin Austin, TX
    Aerospace Engineering Major
  • Took class on C++ and HTML programming.
  • Member of Society of Hispanic Professional Engineers.

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    ©2010 Juan Carlos "J.C." Echartea